Karen E. Klein – “Help for overworked Business Owners”

Entrepreneurs often hope to gain free time by starting their own businesses, but most find themselves working longer hours than ever. Financial guru Louis Barajas says simple organizational systems can help business owners regain balance in their lives.

(from Business Week — Smart Answers)

In this podcast episode “Help for overworked Business Owners”, I found some interesting material

If you quit your job to start a business, make sure it is really a business and not another job.

What’s the difference?

A job is something you do, and get paid for.

A business is something you own, and profits you.


Karen E. Klein – “Technology Vs. Personal Interaction”

Business is all about relationships, but relationships are transformed by technology. Peter Handal of Dale Carnegie advises on using technology without losing crucial personal interactions

(from Business Week — Smart Answers)

I could not agree more with this podcast. Key points:

  1. Communicate directly with your customer. Emails are great for support, not as primary means of communication
  2. If it is a bad news, PHONE. Send an email for the records but PHONE.