Pfeffer and Sutton – “The Smart-Talk Trap”

Consider two stories, both sadly true and sadly typical

(from Jeffrey Pfeffer and Robert I. Sutton’s The Smart-Talk Trap published by HBR)

Key Points:

As a leader:

  • Know and do the work
  • talk in a language people understand
  • do not ask “Why” but “How”
  • Close the loop
  • learn from experience

In short:

Walk the Talk