Anonymous – “Hear one, see one, do one”

Hear one, see one, do one

(from anonymous, cited in HBR’s The Smart-Talk Trap by Pfeffer and Sutton)

Now, that’s a powerful advise. It is said that in surgery they learn procedures that way.

Wow, so simple.

Let’s try.


Pfeffer and Sutton – “The Smart-Talk Trap”

Consider two stories, both sadly true and sadly typical

(from Jeffrey Pfeffer and Robert I. Sutton’s The Smart-Talk Trap published by HBR)

Key Points:

As a leader:

  • Know and do the work
  • talk in a language people understand
  • do not ask “Why” but “How”
  • Close the loop
  • learn from experience

In short:

Walk the Talk