Karen E. Klein – “Technology Vs. Personal Interaction”

Business is all about relationships, but relationships are transformed by technology. Peter Handal of Dale Carnegie advises on using technology without losing crucial personal interactions

(from Business Week — Smart Answers)

I could not agree more with this podcast. Key points:

  1. Communicate directly with your customer. Emails are great for support, not as primary means of communication
  2. If it is a bad news, PHONE. Send an email for the records but PHONE.